Question 1

How much washing can I fit in a locker?

Accepted Answer

The lockers are pretty big. At least the capacity of a regular household load of washing. If you stuffed a pillowcase full of laundry, you would still have a bit of room left over inside the locker.

Question 2

How much does it cost?

Accepted Answer

$26.00. The price per load is printed on the front of the lockers. This is a fixed price for washing everything you put inside the locker door.

Question 3

How long does it take?

Accepted Answer

Either same day or overnight, depending on when you put your laundry in. See here for our collection and delivery schedule.

Question 4

Do you pick up and deliver?

Accepted Answer

Only to and from the lockers. You put your laundry in the locker, we wash it, then you pick it up from the same locker.

Question 5

Do I need a special laundry bag?

Accepted Answer

You do not. A pillowcase works well if you do not have your own washbag. At a pinch, use a clean garbage bag, but choose the eco-friendliest garbage bag you can find.

Question 6

What about ironing?

Accepted Answer

We do not iron, but our wash, dry and fold processes are designed to avoid wrinkles as much as possible so ironing is easier later, if it is necessary.

Question 7

Do you do dry cleaning?

Accepted Answer

No, we do not dry clean. But we will be partnering with dry cleaners in future, to provide a one stop shop for all your laundry needs.

Question 8

How do I know if my laundry is done?

Accepted Answer

Once the washing process is complete, you will receive a notification to pick up your freshly cleaned laundry. Your clothes will be folded neatly and ready for you to collect at your convenience. Enjoy the crisp, clean scent and the satisfaction of having your laundry taken care of effortlessly.

Question 9

Do you wash my clothes with other people's clothes?

Accepted Answer

We do not combine laundry with other clients during the washing and drying cycles. We use one or more machines depending on the service you require. This ensures that you receive a customised service and you do not need to spend your own time doing laundry.

Question 10

What if I forgot to pick up my laundry?

Accepted Answer

We understand that life can get busy, and it's not uncommon to forget. Don't worry. We will securely store your clean laundry for a reasonable period, and you can retrieve it at your convenience. If you need to extend the storage period, please contact us, and we'll assist you accordingly.

Question 11

Is my payment information secure when using Washbot?

Accepted Answer

Yes, we take your security seriously. Our payment system is secure and uses encryption to protect your information. You can use our service with confidence.

Question 12

What do I do if I have a problem with my laundry order?

Accepted Answer

If you encounter any issues with your laundry order or have special requests, please contact our customer support team. We are here to assist you with any concerns and ensure your satisfaction.

FAQs